Project Zero by Actieve, LLC
Delete your account
You can delete your Project Zero account and its information at any time. This applies to accounts used with the website, the desktop app, and the Project Zero apps for Android and iPhone.
How to ask
Email support@actieve.com from the email address on your account, with the subject "Delete my Project Zero account". We'll confirm by email, then delete it within 30 days.
If you can't send from that address, tell us the account's email and we'll confirm you own it before deleting anything.
What gets deleted
- Your profile: name, email, handle, password and photo.
- Your devices and their network identities. Every app you've signed in to disconnects and can't reach the network again.
- Your personal shares, the access you've given others, and your share links.
- Usage records for your shares and devices.
- Your memberships in companies. Shares you published into a company are deleted too, so people there lose access to them.
What we keep
- If you're the only administrator of a company with a paid plan, make someone else an administrator or cancel the plan first. Otherwise we'll ask you what to do with the company.
- Billing records the law requires a company to keep for tax and accounting, for 7 years.
- Backups, which roll off within 35 days.
Just this phone or computer
To remove only one device and keep your account, sign out in that app (Account, then Sign out), or remove the device on the website under Devices. Its identity is deleted from the device and from your network.
More on how we handle your information is in the privacy policy.